Welcome to the Sauna Menthol® shipping policy! We strive to ensure that your order is delivered quickly and safely. Below, you’ll find detailed information on our shipping methods, times, and terms.

1. Delivery Time

• Delivery Time: Orders are processed on business days within 48 hours and shipped within 2-6 business days from order receipt.
• Please note that delivery times may vary depending on the delivery location.

2. Shipping Areas

We ship products within Finland and to select international regions from the finnish site. Shipping areas are displayed at checkout when you enter your delivery address. If your country is not listed, please contact customer service at [email protected]. In canada we sell business to business so the direct shipping is done from Canada to Canada.

3. Shipping Methods

We use reliable and efficient shipping methods to ensure your order arrives safely:

• Letter Post: For smaller orders, compact products are delivered via letter post directly to your home. Tracking is not available for this option. Maximum of 10 units.
• Maxi Letter/Package: For orders over 10 units, products are delivered as a maxi letter or package depending on the quantity. This option includes a tracking code, and the item is usually collected from a parcel locker.

4. Shipping Costs

We offer free shipping on all orders within Finland. Orders are shipped via letter post, maxi letter, or package.

For European areas, shipping costs are calculated at checkout. Shipping fees vary based on the order size and shipping destination. The shipping method and costs are clearly displayed at checkout before you complete the payment.

For orders in Canada, shipping costs are added to the order by the Saunamenthol crew.

5. Shipping Issues

If your order does not arrive within the expected time or if you encounter any issues with the delivery, please contact our customer service:

• Email: [email protected] (Finland) or [email protected] (Canada)
• Phone: +358 40 768 6352

We will do our best to resolve any delivery-related issues as quickly as possible.

6. Shipping Confirmation

Once your order has been processed and shipped, you will receive a shipping confirmation via email. If you haven’t received a confirmation within 6 business days after placing the order, please contact our customer service.

7. Important Information

• Address Details: Please ensure your delivery address is correct before confirming the order. The Company is not responsible for delivery issues arising from incorrect address information.
• Force Majeure: We are not liable for delays or delivery failures due to force majeure events such as strikes, natural disasters, or disruptions with the shipping provider.

8. International Deliveries

We also ship to select international destinations. International orders may incur customs fees and taxes, which are the customer’s responsibility. Customs policies and fees vary by country, so we recommend reviewing your country’s customs regulations before placing an order.

9. Payment Service Provider

Paytrail Oyj acts as the payment service provider and is an authorized payment institution. Paytrail Oyj will appear as the recipient on your bank or credit card statement. Paytrail Oyj transmits the payment to the merchant. For any claims, please contact the website where the payment was made.

Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
Business ID: 2122839-7
paytrail.com/en/consumer/information-about-paying

10. Contact Information

If you have any questions regarding our shipping policy or need assistance with your order, our customer service is happy to help:

• Email: [email protected]
• Phone: +358 40 768 6352

11. Policy Updates

We reserve the right to update our shipping policy without prior notice.

Thank you for choosing Sauna Menthol products. We aim to ensure your sauna moments are refreshing and relaxing – delivering our products safely and reliably straight to you.