We want to ensure that you are satisfied with our Sauna Menthol® products. However, if you are not happy with your purchase or have questions about returns, we follow the returns and refund policy outlined below.

1. Right of Withdrawal

As a consumer, you have the right to cancel your order placed on our online store within 14 days of receiving the order. However, this right of return does not apply to products whose packaging has been opened or the product has been used. Opened packages cannot be returned for hygiene and safety reasons.

If you wish to cancel your order and return the product, please contact our customer service by email at: [email protected]

2. Return Instructions

If you wish to return a product, please follow these instructions:

• Contact our customer service by email ([email protected]) to receive return instructions and the return address.
• The product to be returned must be unopened, unused, and in its original packaging.
• Pack the product carefully to prevent any damage during the return.
• The customer is responsible for the return shipping costs unless the product is defective or the shipment was incorrect.

3. Refund Policy

Once we have received and inspected the returned item, we will process the refund as follows:

• The refund will be issued to your original payment method within 14 days of receiving the return.
• Please note that it may take a few banking days for the refund to appear in your account, depending on the payment method and bank.
• No refund will be issued if the product has been opened or used.

4. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact our customer service immediately:

• Email: [email protected] or [email protected]
• Phone: +358 40 768 6352

In cases of a defective or incorrect product, we offer either a replacement product or a full refund. The Company will cover the return shipping costs in these instances.

5. Exceptions and Limitations

• Opened and used products cannot be returned for hygiene and safety reasons.
• The right of return does not apply to products purchased at a discount or as part of a campaign, unless there is a clear defect in the product.
• If the returned product is damaged or lost during shipping when sent by the customer, we are not responsible for the refund. We recommend using a reliable shipping method and ensuring that the return is packed appropriately.

6. How to Contact Us?

If you have any questions regarding returns, refunds, or our products, our customer service is happy to assist:

• Email: [email protected] or [email protected]
• Phone: +358 40 768 6352

Thank you for choosing Sauna Menthol products. We are committed to providing high-quality products and excellent customer service!